Brooklyn Zoo & Aquarium Pet Store stands out as a true one-stop destination for pet lovers, boasting a spacious and welcoming atmosphere where knowledgeable staff are always ready to assist. This family-run business prides itself on an extensive selection, offering everything from puppies and kittens to a truly amazing array of freshwater and saltwater fish, birds, and exotics, alongside all necessary supplies. Beyond retail, they provide convenient grooming and boarding services, with dedicated groomers like Jose and Marina earning loyal customers despite some mixed feedback on specific grooming outcomes. Patrons frequently praise the friendly, helpful staff and the vast merchandise selection, highlighting the store as a superior alternative to big box chains, further enhanced by easy front-door parking. While some noted higher prices on certain items and occasional tank maintenance needs, the overall sentiment points to a highly recommended shop for diverse pet needs and a personalized touch.
「Their customer service is excellent! It's a very welcoming atmosphere, with staff who proactively offered helpful advice and service. They have a very large selection of both fresh and saltwater fish, along with plenty of merchandise. Some tanks appeared to need better maintenance, but I assume they're understaffed. Parking is easy to find right in front of the store. Personally, the prices for saltwater fish seemed a bit high, though the selection is great.」
「This place is definitely a one-stop shop for pets. I love going in there, whether to make a purchase or just to browse. The staff are friendly, helpful, and knowledgeable. Their fish selection is amazing, and anything they don't have, they will gladly order for you. The plant selection is varied, with some really healthy-looking options. Their other live animals also appear healthy and comfortable. I highly recommend this shop.」
「Jose is great at what he does; he has a strong personality, so if you can't handle the heat, stay out of the groom room, lol! But he is sweet and means no harm (kind of like me). I was happy for the recommendation!」
「Both my dogs get groomed there and are always happy. They also get their teeth cleaned. Highly recommend.」
「***DO NOT TAKE YOUR DOG HERE TO BE GROOMED**** I recently took my Chow Chow to Brooklyn Zoo for a standard winter cut. I explained to the groomer, and we agreed she would take his hair down short on the back of his body and give him a lion cut, with his mane trimmed. The groomer then told me my dog's hair was severely matted, which I strongly disagreed with. I reiterated to cut the back near his hind legs short but *not* to cut his mane, which is a distinctive characteristic of his breed, along with his black tongue. Regardless, when I returned to pick up my dog, the results were devastating. ***BEWARE*** It's starting to get very cold in New York, and my dog was left hairless and cold.」